Frequently Asked Questions

What is Zendesk, and why integrate with it?

Zendesk is a customer service and support platform used by teams worldwide. Our integration enhances Zendesk with intelligent automation and configurable workflows, helping you reduce manual work, improve response accuracy, and streamline processes such as ticket routing, approvals, escalations, and customer follow-ups.

How does the integration work?

We connect securely to Zendesk using its API. When key events occur in Zendesk, such as a new ticket, status change, or customer reply, our system automatically triggers the appropriate workflow. This can include sending notifications, routing tickets, requesting approvals, updating records, or alerting team members.

What can I automate?

You can automate a wide range of support workflows, including:

• Ticket creation, routing, and assignment

• Approval and escalation workflows

• Customer notifications and follow-ups

• SLA reminders and breach alerts

• Data synchronization and reporting triggers

• And more

Is my data secure?

Yes. We use encrypted API connections and follow industry-standard security practices, including SOC 2–aligned controls and HIPAA best practices, to ensure your data remains secure and private.

Will this change how I use Zendesk?

No. You’ll continue working in Zendesk as usual. Our automation runs in the background to streamline workflows, reduce manual effort, and keep your data accurate and up to date.

What do I need to get started?

You’ll need an active Zendesk account with API access enabled. Our team will guide you through onboarding and provide full integration support from setup through launch.

How can I try it?

You can book a short demo with our team to see how the Zendesk integration works and how quickly you can launch your first automated workflow, often in less than a week.