Customer Support

Product & Service Support

Welcome to the support page. We're here to help you get the most out of our platform and your automation workflow. Whether you’re just getting started or looking for advanced tips, you’ll find the resources and assistance you need.

Automation Platform

Are you new to the platform or need help figuring out the platform? Do you need assistance building or modifying your automation workflow? This is the section for you.

Stuck? Need help with the platform?

Use the Live Chat in app
See the Product Documentation
Visit the community Forum

Cannot login onto the Wrk Platform?

Check the platform status page.

Email: support[at]wrk.com

Live Workflow

You have a live workflow with us and require assistance? Something is not right, you need information or you would like to request changes to your workflow? Contacting your Account Manager is the best way to get help.

Lost contact with your Account Manager?

Send an email to support[at]wrk.com . The response team will connect you to your Account Manager.

Developer

This section is for developers that have an integration with the Wrk Platform and/or interfacing with the Wrk Platform via the Premium API.

Technical Documentation

See the API documentation for details and examples on how to use the Wrk Premium API.

Access Refused?

If you are getting an authorization error, please ensure your account is in good standing.

Check the platform status page.

Email: support[at]wrk.com

Harlem Properties Gains Control of Data

See how Wrk helped Harlem Properties gain real-time visibility into delinquencies and work orders, automate key workflows, and free their team to focus on higher-value work. Read the full story [here].

Wrk renewed its SOC 2 Type II Compliance

Thrilled to announce Wrk's successful SOC 2 compliance for 2025-2026. This accomplishment reflects our commitment to uphold the highest standards of security and protect our customer's data. The report from our auditor Johanson Group LLP is available at our Trust Center. Read more in our blog.

Wrk has renewed its HIPAA Compliance

We are excited to announce that Wrk has renewed its HIPAA compliance for 2025-2026! At Wrk, we remain committed to protect our customers data. The report from Johanson Group is available at our Trust Center. Read more in our blog.