TELUS Health
TELUS Health provides digital healthcare solutions that help clinics and healthcare providers manage electronic medical records (EMRs), patient information, scheduling, billing, and other day-to-day clinical and administrative processes. Wrk can extend TELUS Health workflows by automating repetitive tasks that occur across external systems, including document verification and routing, clinician credential verification, and scheduling workflows involving third-party platforms. Using AI, OCR, APIs, and Web RPA, Wrk reduces manual data entry and system switching while helping healthcare teams streamline administrative processes and spend more time focused on patient care.
Why Choose Wrk for
You use powerful apps, but managing growth still creates bottlenecks. Wrk takes those manual tasks off your plate so you can scale without the stress.
Integrate
TELUS Health
with Anything
Wrk turns
TELUS Health
bottlenecks into seamless workflows.
Wrk Turns Manual Tasks into Automations
Wrk handles the busywork
Smarter
TELUS Health
with A.I.
Grow without adding extra headcount
Real Automation Solutions
AI Voice Agents for Client Communication
Seamless Coordination. Real-Time Updates. Better Patient Outcomes.
Many client facing organizations receive a high volume of calls every day, from appointment bookings and confirmations to rescheduling, service requests, and general inquiries. Wrk’s AI Voice Agents answer incoming calls, make outbound confirmation calls, collect information, respond to common questions, and update scheduling and record-management systems in real time. Complex or sensitive requests are seamlessly escalated to staff when needed.
This ensures:
timely appointment confirmations, reminders, and follow-ups
shorter wait times and more responsive service
accurate, up-to-date information across systems
This eliminates:
missed calls, appointments, and preventable no-shows
repetitive administrative phone tasks
long hold times and overwhelmed service teams
Healthcare Applicants & License Verification
Automate clinician credential checks from search to verification
Healthcare organizations regularly need to verify clinician licenses, credentials, and regulatory status against external licensing databases. Wrk uses Web RPA to automate this process by retrieving clinician information, navigating the appropriate regulatory database, locating the clinician, validating credential or license details, capturing the results, and updating the relevant internal workflow automatically.
This ensures:
accurate and consistent credential verification
up-to-date clinician licensing and compliance records
faster identification of expired, inactive, or incomplete credentials
This eliminates:
repetitive manual searches across licensing databases
manual copying of verification results into internal systems
delays and errors caused by staff completing each check individually
Patient Billing & Revenue Cycle Automation
Automated Reporting. Secure Data Handling. Confidently Stay Compliant.
Healthcare organizations manage thousands of billing transactions every day across electronic medical records (EMRs), practice management systems, insurance portals, and accounting platforms. Wrk automates the billing workflow by capturing patient and treatment information, validating insurance details, generating invoices, submitting claims, reconciling payments, and synchronizing financial data across existing healthcare systems without replacing current technology.
This ensures:
faster claims submission and reimbursement cycles
accurate patient billing and financial records
seamless data synchronization across healthcare and finance systems
This eliminates:
manual billing and claims processing
data entry errors and duplicate records
delayed payments and claim rework
Don’t see your use case? Perfect. The ones no one can automate are exactly the ones we do. Tell us about your use case.
Connect the Tools You Already Use
Even with a centralized EMR, healthcare workflows often extend beyond a single platform. Clinics may rely on separate applications, external databases, and third-party systems to complete administrative processes, creating gaps where staff must manually move information, verify records, or repeat the same actions across multiple platforms.
Integration capabilities can also vary depending on the TELUS Health product and the external application being used. When a direct integration does not support the complete workflow, processes such as document verification, credential checks, and cross-system scheduling can require additional manual steps, increasing administrative workload and the potential for delays or errors.
Wrk helps bridge these workflow gaps by automating the repetitive actions that take place between TELUS Health and external systems. Using Web RPA, AI, OCR, and APIs, Wrk can complete browser-based tasks, validate and route information, synchronize updates across applications, and automatically trigger the next step in a workflow—allowing clinics to extend automation beyond their existing EMR.
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