Donor profiles for Penny Appeal’s OrphanKind program

Case Study
Non-Profit

Who is Penny Appeal?
Penny Appeal Canada is a CRA-registered charity that provides aid and development support to some of the world’s most vulnerable and disadvantaged communities. Their approach includes sustainable, long-term solutions alongside immediate aid.
The Challenge
Penny Appeal’s OrphanKind program is one of its key initiatives. Profiles for this program introduce children to potential sponsors and share their stories. However, creating profiles had significant challenges, leading to delays and backlogs.
The Wrk Solution
Penny Appeal successfully automated its profile creation process using our Hybrid Automation. This new process integrates automation bots with our global Wrkforce to quickly generate personalized profiles for orphans, reducing time and labor.
Key Results
This workflow created greater value, enhanced cost efficiencies, and empowered the Penny Appeal team to focus on strategic initiatives.
Increased sponsorships, 66 profiles created in 2 weeks
Improved donor satisfaction, report turnaround time reduced from 2 weeks to less than 24 hours
Better donor retention, time rededicated to scale operations
Cost efficiency, staff redeployed to other higher-value initiatives