EZ Repair Hotline Streamlined Property Ops

Who is EZ Repair Hotline?

EZ Repair Hotline coordinates repairs for residential property management companies. They take the phone calls and online requests, troubleshoot with the resident, and dispatch the vendor.

How Wrk enables high-volume property operations teams like EZ Repair Hotline to automate workflows across platforms without switching systems or expanding headcount.

Industry Snapshot

Property management is a high-volume, high-friction business. Teams field a relentless stream of service tickets, invoices, vendor updates, and compliance checks — all while juggling limited headcount and siloed platforms like AppFolio, Rentvine, and Property Meld.

For small and mid-sized firms (often managing anywhere from 100 to 20,000+ units), the challenge isn’t just scale — it’s stitching together fragmented systems without an IT team or custom APIs.

One Wrk client, EZ Repair Hotline, supports a rapidly growing portfolio of over 130,000 units across dozens of property managers. Roughly half of those units are on PropertyMeld, with the rest split across AppFolio, Buildium, Rentvine, and other smaller platforms — each with different levels of automation capability.

The Challenge

Many property operations teams come to Wrk after outgrowing basic, DIY automation tools. Their challenges often include:

• Manual triage of maintenance requests and inbound emails

• Broken workflows across ticketing, vendor management, and accounting

• Duplicate data entry, slow turnarounds, and human error

• Mounting pressure to scale operations without adding headcount

EZ Repair Hotline had relied heavily on manual processes and live answering services to coordinate operations. As their unit count expanded, the cost and complexity of staffing — even overseas — became unsustainable. Automation wasn’t just a nice-to-have. It became a necessity to compete.

The Wrk Solution

Wrk delivers a tailored mix of Web RPA, API integrations, and human-in-the-loop design to automate the messiest, most manual property operations — even across disconnected platforms.

Thanks to Wrk’s custom property management automation, maintenance requests are now routed directly from email to the appropriate vendor, with internal alerts only for edge cases. PDF invoices are automatically scanned, matched to vendor records, and posted to accounting. Even inconsistent vendor names — like AAA Plumbing Inc. vs AAA Plumbers — are reconciled with AI-driven matching.

Behind the scenes, Wrk keeps tabs on compliance deadlines, sends renewal reminders, and ensures audit readiness — all without requiring a single login. “Now, some work orders go all the way through to completion without being touched by a person,” says Andy Shinn, EZ Repair Hotline Co-Founder. No new platform to learn. No licenses to manage. Just workflows that quietly run in the background.

Key Results

Wrk’s automation delivered measurable improvements in both day-to-day operations and long-term business performance. For EZ Repair Hotline, that meant:

• Five full-time equivalents’ worth of manual work now handled through automation

• Work orders flow from intake to completion with little to no human intervention

• Faster resolution times and fewer errors across maintenance and finance workflows

• Monthly retention now exceeds 99% — a company record

• Ability to support continued growth without adding overhead

“The support and the build-out have been fantastic… You can build the workflows we need. They work. They're tested.”
— Andy Shinn, Co-Founder of EZ Repair Hotline

Wrk is built for non-technical teams who need to do more, not learn more. We meet property managers inside the tools they already use, and only charge when a workflow runs.  No idle licenses or steep learning curves. Just scalable results.

As portfolios grow and regulatory pressure increases, Wrk enables teams to scale without adding overhead — and without sacrificing consistency.