EZ Repair Hotline Streamlined Property Ops

Who is EZ Repail Hotline?

EZ Repair Hotline coordinates repairs for residential property management companies. They take the phone calls and online requests, troubleshoot with the resident, and dispatch the vendor.

The Challenge

Many property operations teams come to Wrk after outgrowing basic, DIY automation tools. Their challenges often include:Manual triage of maintenance requests and inbound emailsBroken workflows across ticketing, vendor management, and accountingDuplicate data entry, slow turnarounds, and human errorMounting pressure to scale operations without adding headcountEz Repair had relied heavily on manual processes and live answering services to coordinate operations. As their unit count expanded, the cost and complexity of staffing — even overseas — became unsustainable. Automation wasn’t just a nice-to-have. It became a necessity to compete.

“The support and the build-out have been fantastic... You can build the workflows we need. They work. They're tested.” - Andy Shinn, Co-Founder of Ez Repair

The Solution

Wrk delivers a tailored mix of Web RPA, API integrations, and human-in-the-loop design to automate the messiest, most manual property operations — even across disconnected platforms. Maintenance requests are now routed directly from email to the appropriate vendor, with internal alerts only for edge cases. PDF invoices are automatically scanned, matched to vendor records, and posted to accounting. Even inconsistent vendor names — like AAA Plumbing Inc. vs AAA Plumbers — are reconciled with AI-driven matching.