How Harlem Properties Gained Control Over Their Data and Delinquencies with Wrk
Case Study
Property Management
Featured
Who are Harlem Properties?
Harlem Properties are a real estate team based in Harlem, New York, operating under the Compass brand. Their work centers around providing local expertise in the Harlem market, supported by the resources of a global real estate company. They offer listing services - urban residential properties, focusing on condos, co-ops, and homes in Harlem - and pride themselves on deep neighbourhood knowledge and a strong local presence.
Industry Snapshot
Property management companies today are responsible for balancing tenant relationships, building maintenance, financial performance and so much more all while working across multiple systems. As portfolios grow, so does the volume of information and service requests. Many firms find themselves buried in manual processes, making it difficult to respond quickly or scale effectively. This is where automation and AI can make a measurable difference.
The Challenge
Harlem Properties manages a large portfolio of buildings, each with its own accounts, work orders, and financial details. Their team relied on multiple systems, which made it difficult to pull together a complete picture of what was happening across the portfolio. Managers often had to dig through different platforms just to identify which units were behind on payments or which work orders were overdue. This manual process slowed down response times and left staff with less capacity for other priorities. Leadership wanted a way to simplify access to information and make it easier to take the right action at the right time.
The Wrk Solution
Wrk partnered with Harlem Properties to design workflows that connected directly into their existing systems, including Caliber for building management and Super for task tracking.
One workflow reviews accounts that are in arrears, highlights delinquent units, and recommends the next step. In some cases that means alerting a manager, and in others it means preparing the account for legal escalation. Another workflow monitors work orders and ensures they are acted on promptly. A third workflow, still in progress, analyzes the profitability of each building by calculating average monthly costs and presenting a clear financial overview.
Key Results
These workflows have transformed day-to-day operations at Harlem Properties. Managers now have a clear view of which accounts need attention and which work orders are overdue, all without having to search through multiple systems. They can respond faster to delinquent accounts, ensuring units are not left unmaintained, and assistants save valuable time that was once spent manually pulling reports.
By simplifying access to information and automating the first layer of review, Harlem Properties has:
Improved visibility
→ Managers now get a clear, real-time view of delinquent accounts and overdue work orders without jumping between multiple systems. This visibility means issues can be spotted earlier and decisions are based on accurate, up-to-date data.
Shortened response times
→ With automated alerts and next-step recommendations, the team can act faster on late payments or stalled work orders. What once required hours of manual searching is now surfaced instantly, reducing delays that impact both tenants and property performance.
Freed up their team to focus on high-impact work
→ Staff no longer spend time pulling manual reports or chasing down scattered information. Instead, they can dedicate their energy to building stronger tenant relationships, planning for growth, and handling complex issues that require a human touch.
The workflows built for Harlem Properties were designed to grow with them. Whether the company is managing one hundred units or five hundred, the automation adapts seamlessly. The approach can also be applied to other property management firms with similar challenges, since the core problem of siloed data and manual review is common across the industry. Wrk builds automation that fits into the tools property managers are already using. For Harlem Properties, this meant more visibility, faster responses, and stronger financial control without adding more administrative burden on the team.
