WRKFLOW TEMPLATE
Ticket Routing & Escalation
By automating the routing and escalating of customer support tickets, your business can significantly reduce operational costs. Wrk employs predefined rules and machine learning to automate this process to ensure that they’re addressed by the appropriate resource.
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By automating the routing and escalating of customer support tickets, your business can significantly reduce operational costs. Wrk employs predefined rules and machine learning to automate this process to ensure that they’re addressed by the appropriate resource.
Resolve Issues Faster
It goes without saying that proper ticket routing leads to resolving issues faster. Don't keep your customers waiting while you decide who will address which issues.
Prevent Problem Snowballing
A customer submitting a customer support ticket may already be feeling frustrated. With this Wrkflow, prevent easily resolved issues from turning into bigger customer satisfaction dilemmas.
Optimize Team Efficiency
With customer support tickets being properly routed via automation, your teams can stay focused on the issues they know how to solve.
Connect this Wrkflow to any tools you use
