Ticket Routing & Escalation
By automating the routing and escalating of customer support tickets, your business can significantly reduce operational costs. Wrk employs predefined rules and machine learning to automate this process to ensure that they’re addressed by the appropriate resource.
Make your way through those lists in record time with our international team of Wrkers. Wrk Phone Calls guarantee TCPA compliance, a lower cost per call, and are recorded for QA and insights.
Parsing and annotating data provides the context it needs to be actionable. Automated Wrkflows and our skilled Wrkforce can help your business scale its data annotation, allowing your team to derive critical insights from the void of data created by your users.
Personalized Email Marketing
Basic tokens are no longer enough to make your customers feel special. Move past merge fields by integrating account details, personalized notes, and tailored recommendations into nuanced emails that sound and look human.
Sales Data & List Management
Keeping lists flush with fresh, qualified leads means aggregating and parsing data on an ongoing basis. By automating list building, CRM data entry, and lead scoring, your business can significantly reduce the time spent crunching numbers, and remain focused on converting leads.
Customer Retention & Growth
A business grows with its customer-base. Let Wrk help automate your customer retention and growth. From proactive customer support and feedback to sentiment analysis, we automate customer retention so that you can focus on acquiring new customers.
As your business grows, so will your team, and automating the repetitive aspects of your recruiting process allows you to focus on choosing the right candidates. From managing job postings to sorting applications, Wrk can streamline your recruiting process end-to-end.
Review Management & Responding
The conversation extends well beyond your brand. Users are reviewing your business on multiple platforms, and managing those reviews is costly and time-consuming. Wrk can help your customer support team automate managing and responding to those reviews.
Product Landscape Research
Product development should be based on actionable data, but product landscape research is a time-consuming process. Expedite your product development by streamlining your market research with the help of automated data scraping and our tech-empowered Wrkforce.
Tax Preparation & Management
Taxes are one of two certainties in life, but tax management is a tedious process that requires reporting from every department that spends or makes money. Wrk can help automate your internal financial reporting so your finance team is ready for year-end.
In the world of customer success, onboarding is that crucial first impression. From welcome messages and account setups to training videos and webinars, automated Wrkflows can help ensure that your users have every tool they need to succeed as customers.
Claims & Request Processing
From expense claims to vacation requests, routine employee activity requires considerable support from HR. By automating the submission and evaluation processes for such claims and requests into a Wrkflow, HR can spend less time on these recurring tasks.