Ticket Routing & Escalation
By automating the routing and escalating of customer support tickets, your business can significantly reduce operational costs. Wrk employs predefined rules and machine learning to automate this process to ensure that they’re addressed by the appropriate resource.
Customer Retention & Growth
A business grows with its customer-base. Let Wrk help automate your customer retention and growth. From proactive customer support and feedback to sentiment analysis, we automate customer retention so that you can focus on acquiring new customers.
In the world of customer success, onboarding is that crucial first impression. From welcome messages and account setups to training videos and webinars, automated Wrkflows can help ensure that your users have every tool they need to succeed as customers.
The majority of customer support tickets are recurring. These might be specific to your product or service, but their repetitiveness makes them ideal for automation. Let Wrk save your customer support team invaluable time.
Positive customer success outcomes require that you track and measure product usage against your clients’ goals. From aggregating product performance data to parsing it into actionable insights, Wrk can help your business automate monthly client reporting.
Eliminate redundant and duplicate copies of your data, ensuring the most accurate records possible. Bulk deduplicate contacts, accounts, and leads in your CRM to improve storage space, eliminate useless and outdated information, and clean up messy lists.
Centralize Customer Data
Rich customer data comes from many sources, including social media, marketing engagement, and customer interactions. But all this data can overwhelm your teams, particularly when it’s spread across various departments. Our centralize customer data Wrklow brings it all together, syncing data across your Sales, Customer Operations, and Marketing departments to ensure they can all access and make the most out of customer data. Below is just a single example of how Wrk can help you collect and centralize critical data.
Track & Send Templated Emails to Contacts from a Google Sheet
Take the stress out of constantly scheduling and updating your email funnels. Keep your customers and prospects informed on new deals, product updates, and the latest and greatest from your company. Or simply set them up on a nurturing campaign of your choice. This Wrkflow will pull your client list from a Google Sheet and allow you to keep track of who's been contacted.