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Customer Support

Customer Service Automation to Improve Satisfaction

Customer service automation through Wrk, is helping teams regain control over time. Our Wrkflows allow you to gather feedback, perform audits, and respond to customer support tickets more efficiently. Increase overall client satisfaction today.

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Customer Support & Automation

In our Customer Support Hub, you can download our latest white paper to see how Wrk is helping Customer Support teams adapt to the changing trends of customer behaviour —we’ve even included some top tips from our friends at Intercom too. You can also explore our Customer Support Wrkflows and sift through our detailed blog posts to visualize how you can use automation to help your team today.

CUSTOMER SUPPORT WHITE PAPER

No Customer Left Behind

This white paper takes an in-depth look at the changing trends in customer behaviour and how they directly impact customer support teams globally with input from conversational support pioneer Intercom.

Get a copy of No Customer Left Behind delivered straight to your inbox today.

Get the White Paper
  Search issues in Jira
API
Search for issues in Jira using Jira Query Language (JQL) Inputs: JQL query Outputs: Number of issues retrieved, and Jira issue link Outcomes: Success or no result
$0.005 / result
  Update standard ticket details in Zendesk
API
Update the standard ticket fields within a Zendesk Ticket. Inputs: Zendesk ticket link, ticket type, subject, priority, etc. Outputs: None Outcomes: Success or no result
$0.005 / result
  Retrieve basic details from a billing document
Bot
Retrieve basic details from a billing document(invoice, receipt, or purchase order). Additional information can be captured by configuring the "Fields to capture" section. See the documentation for configuration examples. Inputs: Billing document Outputs: Invoice number, date, due date, terms, etc. Outcomes: Success or no result
$0.05 / result
  Create comment on a ticket in Zendesk
API
Create a public or internal comment on a ticket in Zendesk. Inputs: Zendesk ticket link, public?, and ticket comment Outputs: None Outcomes: Success or no result
$0.005 / result
  Retrieve company job postings from Apollo (LI)
Bot
Retrieve the details of job postings from a specific company from Apollo. Inputs: Company domain Outputs: Job posting ID, title, posted at date, state, etc. Outcomes: Success or no result
$0 / result
  Search for tickets in Zendesk
API
Search for tickets in Zendesk Inputs: Zendesk instance link, search query, sort by, sort order, etc. Outputs: Number of tickets retrieved, and Zendesk ticket link Outcomes: Success or no result
$0.005 / result

Check Out How Teams like Yours Are
Using Wrk for Customer Support Automation

Wrk’s Delivery Platform automates simple to complex customer service processes effortlessly—giving you more time to deliver the perfect client experience for your customers.

Trending $0.74/ Result

Generate AI-Powered Talking Points for Sales Reps

Get summarized employee tidbits, latest company news, interesting facts or anecdotes for your calls.
Generate AI-Powered Talking Points for Sales Reps with wrk.com
$0.07 / Result

Generate & Send Personalized Sales Agreements

Get fully filled out PDF agreements sent directly to your client's email.
Generate & Send Personalized Sales Agreements with wrk.com
$0.34 / Result

Generate Personalized Sales Decks with Automated Firmographic Data

Get ready-to-send sales decks with prospects' firmographic data enriched by multiple data providers.
Generate Personalized Sales Decks with Automated Firmographic Data with wrk.com
"At Intercom, we deeply embrace automation and bots to help businesses enhance their support experience and build conversational relationships with customers."
BOBBY STAPLETON - SR. MANAGER CUSTOMER SUPPORT AT INTERCOM