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Customer Support

Customer Service Automation to Improve Satisfaction

Customer service automation through Wrk, is helping teams regain control over time. Our Wrkflows allow you to gather feedback, perform audits, and respond to customer support tickets more efficiently. Increase overall client satisfaction today.

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Customer Support & Automation

In our Customer Support Hub, you can download our latest white paper to see how Wrk is helping Customer Support teams adapt to the changing trends of customer behaviour —we’ve even included some top tips from our friends at Intercom too. You can also explore our Customer Support Wrkflows and sift through our detailed blog posts to visualize how you can use automation to help your team today.

CUSTOMER SUPPORT WHITE PAPER

No Customer Left Behind

This white paper takes an in-depth look at the changing trends in customer behaviour and how they directly impact customer support teams globally with input from conversational support pioneer Intercom.

Get a copy of No Customer Left Behind delivered straight to your inbox today.

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Discover Ready-to-Use Wrk Actions to Automate Your Customer Operations Today

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Check Out How Teams like Yours Are
Using Wrk for Customer Support Automation

Wrk’s Delivery Platform automates simple to complex customer service processes effortlessly—giving you more time to deliver the perfect client experience for your customers.

Generative AI
Customer Support

Ticket Routing & Escalation

By automating the routing and escalating of customer support tickets, your business can significantly reduce operational costs. Wrk employs predefined rules and machine learning to automate this process to ensure that they’re addressed by the appropriate resource.
Lead Enrichment
Customer Support

Review Management & Responding

The conversation extends well beyond your brand. Users are reviewing your business on multiple platforms, and managing those reviews is costly and time-consuming. Wrk can help your customer support team automate managing and responding to those reviews.
Client Onboarding
Generative AI

Client Onboarding

In the world of customer success, onboarding is that crucial first impression. From welcome messages and account setups to training videos and webinars, automated Wrkflows can help ensure that your users have every tool they need to succeed as customers.
"At Intercom, we deeply embrace automation and bots to help businesses enhance their support experience and build conversational relationships with customers."
BOBBY STAPLETON - SR. MANAGER CUSTOMER SUPPORT AT INTERCOM

More on Automation for Customer Support

Starter Pack
Generative AI
4 MIN READ
Social Selling for Client Outreach (And How Automation Helps)
Read our blog to discover how Wrk uses small automated steps called Wrk Actions to improve your social selling & sales outreach processes!
Kalli Ringelberg
Aug. 4, 2022, 1:56 p.m.
Read More
Generative AI
Customer Support
5 MIN READ
4 Ways Automation Can Help Your Team Customer Success Team Thrive
Let automation handle the tedious tasks so that your customer success team can focus on problem-solving and fostering quality relations.
Bipasha Sultana
March 3, 2021, 11:33 p.m.
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Customer Support
Invoice Processing
4 MIN READ
A Day in the Life of an Automated Ticket Resolution Wrkflow
An automated ticket resolution Wrkflow can help make your Customer Support team's daily grind faster, easier, and more efficient. Learn how you can use customer support automation today!
Mel McDonald
April 15, 2021, 8:48 p.m.
Read More