CUSTOMER SUCCESS

Conquer your Customer Success challenges

Wrk completely automates simple to complex processes, so that your Customer Success team can focus on what’s most critical—face time with high impact clients and nurturing strong relationships with all customers.

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Customer Success & Automation

In our Customer Success Hub, you can sift through our comprehensive Survive Today, Thrive Tomorrow white paper, watch an informative interview that we did with Stephanie LeBlanc, and explore our customizable Customer Success Wrkflows to your heart’s content.

Discover Ready-to-Use Wrk Actions to Automate Your Customer Operations Today

$0.005/ Result

Create contact in HubSpot

API

Create a contact in HubSpot. One or more optional inputs need to be entered. Inputs: Authentication credentials Outputs: Contact ID Outcomes: Success

$0.005/ Result

Search contacts in HubSpot

API

Search contacts in HubSpot that match specific criteria. This Wrk Action will provide a maximum of 10,000 results. Inputs: Authentication credentials, filter 1, filter value 1, and filtering criteria 1 Outputs: Contact ID and total results Outcomes: Success or no result

$0.15/ Result

Retrieve account details from Twitter

Human

Retrieve details from a specific Twitter profile. Inputs: Profile link Outputs: Number of followers, language, number of Tweets, and creation date Outcomes: Success or no result

$0.15/ Result

Search account handle in Twitter

Human

Search for the profile link and handle associated with a company or person's name in Twitter. Inputs: Company or person name Outputs: Handle and profile link Outcomes: Success or no result

$0.005/ Result

Replace image in Google Docs

API

Find and replace a matching alt text labeled image with a new image in a Google Docs document. Please refer to the linked documentation for configuration details and the required access permissions. Inputs: Document link, alt text title, and source of new image Outputs: None Outcomes: Success or no result Requirements - The provided link to the document must have editing permissions. - All drives and documents need to be shared with: googlewrkbots@wrk.com

$0.2/ Result

Compare two images

Human

Determine if two images are a complete or partial match. Inputs: Image 1 link and matching type Outputs: None Outcomes: Yes or no

Check Out How Businesses are
Using Wrk for Customer Success

Generative AI

Customer Support

Ticket Routing & Escalation

By automating the routing and escalating of customer support tickets, your business can significantly reduce operational costs. Wrk employs predefined rules and machine learning to automate this process to ensure that they’re addressed by the appropriate resource.

Generative AI

Crm

Customer Retention & Growth

A business grows with its customer-base. Let Wrk help automate your customer retention and growth. From proactive customer support and feedback to sentiment analysis, we automate customer retention so that you can focus on acquiring new customers.

Client Onboarding

Generative AI

Client Onboarding

In the world of customer success, onboarding is that crucial first impression. From welcome messages and account setups to training videos and webinars, automated Wrkflows can help ensure that your users have every tool they need to succeed as customers.

EXPERTS @ WRK

Managing Customer Success Teams During Unprecedented Times

Our Director of Marketing, Kelsea Gust, sat down with Stephanie LeBlanc, Director of Customer Success at Coveo, to unpack the impact of recent unprecedented times on Customer Success teams. Learn how Stephanie maintains strong ties with both her team and customers in this remote world, how constraints breed innovation, and what lessons she seeks to apply post-pandemic.

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Wrk integrates with all your favourite Customer Success Tools.

Need to integrate with software that doesn’t have a public API? No problem. Wrk doesn’t rely on APIs to connect to your systems, so there’s nothing standing between you and the data you need.

“Customer retention has always been a key strategy to foster a loyal client base. In fact, many experts believe that a 5% increase in customer retention rates can yield more than 25% in profit increases.”

BIPASHA SULTANA