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CUSTOMER SUCCESS

Conquer your Customer Success challenges

Wrk completely automates simple to complex processes, so that your Customer Success team can focus on what’s most critical—face time with high impact clients and nurturing strong relationships with all customers.

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Customer Success & Automation

In our Customer Success Hub, you can sift through our comprehensive Survive Today, Thrive Tomorrow white paper, watch an informative interview that we did with Stephanie LeBlanc, and explore our customizable Customer Success Wrkflows to your heart’s content.

Discover Ready-to-Use Wrk Actions to Automate Your Customer Operations Today

  Search issues in Jira
API
Search for issues in Jira using Jira Query Language (JQL) Inputs: JQL query Outputs: Number of issues retrieved, and Jira issue link Outcomes: Success or no result
$0.005 / result
  Update standard ticket details in Zendesk
API
Update the standard ticket fields within a Zendesk Ticket. Inputs: Zendesk ticket link, ticket type, subject, priority, etc. Outputs: None Outcomes: Success or no result
$0.005 / result
  Retrieve basic details from a billing document
Bot
Retrieve basic details from a billing document(invoice, receipt, or purchase order). Additional information can be captured by configuring the "Fields to capture" section. See the documentation for configuration examples. Inputs: Billing document Outputs: Invoice number, date, due date, terms, etc. Outcomes: Success or no result
$0.05 / result
  Create comment on a ticket in Zendesk
API
Create a public or internal comment on a ticket in Zendesk. Inputs: Zendesk ticket link, public?, and ticket comment Outputs: None Outcomes: Success or no result
$0.005 / result
  Retrieve company job postings from Apollo (LI)
Bot
Retrieve the details of job postings from a specific company from Apollo. Inputs: Company domain Outputs: Job posting ID, title, posted at date, state, etc. Outcomes: Success or no result
$0 / result
  Search for tickets in Zendesk
API
Search for tickets in Zendesk Inputs: Zendesk instance link, search query, sort by, sort order, etc. Outputs: Number of tickets retrieved, and Zendesk ticket link Outcomes: Success or no result
$0.005 / result

Check Out How Businesses are
Using Wrk for Customer Success

Trending $0.74/ Result

Generate AI-Powered Talking Points for Sales Reps

Get summarized employee tidbits, latest company news, interesting facts or anecdotes for your calls.
Generate AI-Powered Talking Points for Sales Reps with wrk.com
$0.07 / Result

Generate & Send Personalized Sales Agreements

Get fully filled out PDF agreements sent directly to your client's email.
Generate & Send Personalized Sales Agreements with wrk.com
$0.34 / Result

Generate Personalized Sales Decks with Automated Firmographic Data

Get ready-to-send sales decks with prospects' firmographic data enriched by multiple data providers.
Generate Personalized Sales Decks with Automated Firmographic Data with wrk.com
EXPERTS @ WRK

Managing Customer Success Teams During Unprecedented Times

Our Director of Marketing, Kelsea Gust, sat down with Stephanie LeBlanc, Director of Customer Success at Coveo, to unpack the impact of recent unprecedented times on Customer Success teams. Learn how Stephanie maintains strong ties with both her team and customers in this remote world, how constraints breed innovation, and what lessons she seeks to apply post-pandemic.

For sound, click the bars to the left of the gear icon in the video control bar.

Wrk integrates with all your favourite Customer Success Tools.

Need to integrate with software that doesn’t have a public API? No problem. Wrk doesn’t rely on APIs to connect to your systems, so there’s nothing standing between you and the data you need.

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“Customer retention has always been a key strategy to foster a loyal client base. In fact, many experts believe that a 5% increase in customer retention rates can yield more than 25% in profit increases.”
BIPASHA SULTANA